General information concerning data processing
Our processing of personal data of natural persons who use our services is limited to the data necessary to provide our solutions, services, and website.
Our users’ personal data are only processed for the purposes agreed with those users or if there is another legal basis (in the sense of the GDPR). We only collect personal data that are truly required for the performance and management of our tasks and services or that you have voluntarily provided to us.
Wherever we determine the purpose and/or means of processing the personal data in our company, we are the so-called controller within the meaning of the GDPR. This applies, for example, when the customer visits our websites. Wherever personal data are concerned that have been sent to us by our customers because they use our services, we do not decide on the means and purpose of processing, meaning our customers are the controllers and we are merely processors.
You have the right to request information about your personal data that we process. In particular, you may request information about the purposes of processing, the categories of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, data transmission – provided that no disproportionate effort is involved –, the source of your data if they have not been collected from us, and the existence of automated decision-making including profiling.
You also have the right at any time to withdraw any consent you may have given to the use of your personal data.
If you are of the opinion that the processing of your personal data by us is contrary to the applicable data protection regulations, you have the option to direct a complaint to the data protection office.
We process personal data for the following purposes:
The personal data that we collect from natural persons who use our services is essentially the following data:
We predominantly collect only data of natural persons in their business environment that reveal no information about them as private persons or private customers. These people work in companies that are predominantly our prospects, customers, suppliers, or partners.
When you access our webpages, we collect technical data from users and/or information regarding the computer system of the accessing computer.
The following data are collected as part of this process:
These data are also classified according to the applicable data protection law and are treated accordingly by us.
The cookies remain stored until you delete them. This allows us to recognize your browser the next time you visit.
If you do not want this, you can set your browser to inform you when cookies will be set so that you can allow them on a case-by-case basis. We would like to point out, however, that deactivation will mean that you will not be able to use all the functions of our webpages and services.
The legal basis for the data processed by cookies is Art. 6(1) Point (f) of the GDPR.
The data collected by Google may be transmitted by Google to countries outside the EU and the EEA, in particular the USA. However, Google complies with the Privacy Shield Framework.
Further information about your rights can be found at: http://ec.europa.eu/justice/dataprotection/document/citizens-guide_en.pdf.
The legal basis for the use of Google Analytics is Art. 6(1) Point (f) of the GDPR.
We essentially use the following online marketing tools for communication and advertising purposes:
If you sign up for our newsletter, we will immediately send a message containing a hyperlink to the email address provided. By clicking on this link you confirm your newsletter subscription (double opt-in procedure). If this registration confirmation is not received within 24 hours, we will delete the email address from our temporary list and no registration will take place.
By confirming the newsletter subscription, you give your consent to the storage of your email address including date of registration, IP address, and the list name of the requested newsletter.
We use your name and e-mail address exclusively for the administration and sending of the newsletter you have requested.
Our newsletters do not contain any obvious or hidden counters, third party advertisements, or links to external sites that are not directly related to the content of our newsletter.
Each newsletter contains a notice of how to unsubscribe from the newsletter.
If you fill out a contact form or send us an email or other electronic message, your details will only be stored for the purpose of processing the inquiry and any further related questions, and will only be used within the scope of the inquiry.
The legal basis for processing your inquiry is Art. 6(1) Point (b) of the GDPR.
We will delete your email address after your inquiry has been processed if the process does not result in a business relationship.
All embedded social plugins work via the 2-click procedure; this means that the recording of your surfing behavior by a plugin only starts if you activate the corresponding plugin by clicking on it at all. If you are logged in with your Facebook account at the same time as you visit our website, Facebook registers the page visit after activation of the plugin (first click) and can trace this visit back to your user account.
For our webpages, we employ the widely used SSL procedure in conjunction with the highest level of encryption supported by your browser. You can tell whether an individual page of our website is transmitted in encrypted form by the appearance of a key or closed lock symbol in the address bar of your browser.
In addition, we apply further appropriate technical and organizational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are being continuously improved in line with technological developments.
Personal data will be stored for as long as is necessary for the processing purposes, but no longer than legally permissible. The effective storage period varies according to the type and purpose.
As a rule, we store a user’s personal data only for the duration of the use of our services, unless longer-term storage is necessary for other reasons. In any case, however, we do not store the data for longer than is legally permissible or prescribed.
Personal data will be deleted either at the end of the aforementioned period or at the request of the user concerned.
We process personal data in the legitimate interests of operating, sustaining, and developing our company. Furthermore, it is necessary to process personal data in order to comply with our legal obligations.
For certain services, we require the user’s consent to process personal data for specific purposes; the respective user has the right at any time to revoke this consent.
Personal data will not be passed on to third parties outside our company unless:
Cross-border processing of personal data
We operate in an international environment and accordingly offer our services internationally, due to which it is possible that personal data can also be transferred to or accessed in countries outside the respective user’s country of residence. Accordingly, we take precautions to maintain the necessary and suitable level of protection.
Whenever the processing of personal data is transferred to a state outside the EU and no adequacy decision has been taken by the EU Commission, the necessary level of data protection is maintained, for example, by using standard contractual clauses of the EU Commission.
If any queries arise in this connection, we are available to users at the address stated under “Contact information” below.
If a user is of the opinion that our company’s processing of personal data does not comply with the applicable data protection regulations, he has the right at all times to file a complaint with his competent data protection supervisory authority.