Support

Need a hand with the edeXa Business Blockchain, a connector, a dApp from the marketplace or a billing question? The team is here to help. Pick the channel that fits your request and we will get back to you, typically within one business day.

Contact the team

• Helpdesk email: helpdesk@edexa.com - best for account, billing, refunds and technical issues.
• Contact form: edexa.network/contact - a short guided form that routes your request to the right team.
• Security disclosures: please follow our Responsible Risk Disclosure Policy.

Response times

• General inquiries: within one business day.
• Billing and refund requests: within two business days.
• Production incidents affecting enterprise customers: prioritised per contract SLA.

Business hours are Monday to Friday, 09:00-18:00 CET, excluding public holidays in Liechtenstein and Switzerland.

Self-serve resources

• Developer documentation - guides, API references and integration recipes.
• Block explorer - inspect transactions, blocks and validators on mainnet.
• edeXa marketplace - browse dApps and connectors.
• Network status - live view of mainnet activity.

Marketplace purchases

For questions about a specific dApp or connector purchased on the edeXa marketplace, please include the product name, order reference and the email used at checkout. Our Refund Policy explains eligibility for refunds on subscriptions, licenses and on-chain fees.

Enterprise and partners

Existing enterprise customers should use the dedicated contact provided in their onboarding pack or reach out through their account manager. New enterprise inquiries can start via the contact page; select "Enterprise" so the request is routed to the right desk.

Postal address

edeXa AG
Kanalstrasse 32
LI-9490 Vaduz, Liechtenstein